Privacy Policy

Who are we

Educitizen is an e-commerce website wholly owned by Zuna Global Services. The company was inaugurated on the 15th of July 2019. and the SSM registration number is JM0909640-X. The proprietary rights of Zuna Global Services as well as Educitizen belongs to the founder, Phuspitaa Naaidu Ramloo. Our website address is: https://educitizen.net.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact form submissions are kept for customer service purposes, such as CRM and monitoring user performance in case the user acts in a contradictory nature as stated in the Terms and Conditions. User information will not be used for marketing purposes whatsoever.

Additional Storage

While you visit our site, we will track:

  • Stores you’ve viewed: we will use this to, for example, show you vendor stores you’ve recently viewed
  • Products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping
  • Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Cookies

Main Website

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Commercial

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

How we protect your data

Educitizen is powered by the SSL certification of Really Simple SSL as well as Wordfence Security for firewall and malware scans. The plugin functionalities include but are not limited to the following features. The features are copied word-for-word from the companies.

SSL

Mixed content fixer

With the mixed content fixer and scan in Really Simple SSL pro we’ll get you the secure lock!

Extensive scan

Extensive scan which enables you to detect the source of mixed content that couldn’t be fixed automatically, with fix button.

Secure Cookies

HttpOnly and Secure flags to make cookies secure and encrypted.

Security headers

Easy implementable security headers: X-Content-Type-Options, X-XSS-Protection, X-Frame-Options, Content Security Policy, Expect-CT, Certificate Transparency

HTTP Strict Transport Security

Improve security by enabling HTTP Strict Transport Security and HSTS preload for your site and protect your domain against man in the middle attacks.

Wordfence Security

Wordfence includes an endpoint firewall and malware scanner that were built from the ground up to protect WordPress. Our Threat Defense Feed arms Wordfence with the newest firewall rules, malware signatures and malicious IP addresses it needs to keep your website safe. Rounded out by 2FA and a suite of additional features, Wordfence is the most comprehensive WordPress security solution available.

Firewall

  • Web Application Firewall identifies and blocks malicious traffic. Built and maintained by a large team focused 100% on WordPress security.
  • Protects your site at the endpoint, enabling deep integration with WordPress. Unlike cloud alternatives does not break encryption, cannot be bypassed and cannot leak data.
  • Integrated malware scanner blocks requests that include malicious code or content.
  • Protection from brute force attacks by limiting login attempts.

Security Scanner

  • Malware scanner checks core files, themes and plugins for malware, bad URLs, backdoors, SEO spam, malicious redirects and code injections.
  • Compares your core files, themes and plugins with what is in the WordPress.org repository, checking their integrity and reporting any changes to you.
  • Repair files that have changed by overwriting them with a pristine, original version. Delete any files that don’t belong easily within the Wordfence interface.
  • Checks your site for known security vulnerabilities and alerts you to any issues. Also alerts you to potential security issues when a plugin has been closed or abandoned.
  • Checks your content safety by scanning file contents, posts and comments for dangerous URLs and suspicious content.

Login Security

  • Two-factor authentication (2FA), one of the most secure forms of remote system authentication available via any TOTP-based authenticator app or service.
  • Login Page CAPTCHA stops bots from logging in.
  • Disable or add 2FA to XML-RPC.
  • Block logins for administrators using known compromised passwords.

Wordfence Central

  • Highly configurable alerts can be delivered via email, SMS or Slack. Improve the signal to noise ratio by leveraging severity level options and a daily digest option.
  • Track and alert on important security events including administrator logins, breached password usage and surges in attack activity.

Security Tools

  • With Live Traffic, monitor visits and hack attempts not shown in other analytics packages in real time; including origin, their IP address, the time of day and time spent on your site.
  • Block attackers by IP or build advanced rules based on IP Range, Hostname, User Agent and Referrer.

Additional information

Should you have any privacy-protection-related queries, please do send in an email to [email protected]educitizen.net. We will respond to your concerns as soon as possible.